SHARINGTECHNOLOGY INC. is committed to high-quality service every day, based on our mission of “Contributing to a safe society by creating a new mechanism”. We handle a variety of information for our business engaged in platform service. Therefore, we recognize that we have an important social responsibility to adhere to the safe management of information. In particular, we strongly recognize the importance of personal information, and we define the protection of the privacy of customers as one of the top priorities of our corporate activities. In order to implement this protection, we established the following personal information protection policy. All directors and employees shall strive to appropriately handle and manage personal information in accordance with this policy. We reserve the right to update or change our Privacy Policy without prior notice to improve protection of personal information.

Established on: November 24, 2006
Last Revised: May 1, 2020
SHARINGTECHNOLOGY INC.
Representative Director, CEO Nobuhiro Moriyoshi

1. Collection, Use, and Provision of Personal Information

We endeavor to collect, use, and provide personal information by legitimate and fair means in consideration of our business activities and these scopes. Personal information will be only used within the scope of the purposes of our business activities, which have been identified in advance of such information being obtained. The company shall not handle personal information for any other purpose and shall implement measures to prevent the use beyond the scope of our purpose.

2. Management of Personal Information

We manage the personal information collected and that has been entrusted from external sources in a safe and accurate manner and shall formulate and implement the necessary information security measures to prevent issues of unauthorized access, loss, destruction, alteration, and information leakage. In the event of a security accident, we will implement swift corrective measures.

3. Response to Complaints

We will listen to complaints and the views of our customers regarding the handling of personal information or personal information protection management and address the issues properly and quickly.

4. Compliance with Laws and Regulations

We will strive to comply with laws and other regulations pertaining to personal information, the guidelines stipulated by the Japanese government, Personal Information Protection Management Systems - Requirements: JIS Q 15001, and other norms.

5. Formulation and Continuous Improvement of Personal Information Protection Management System

We set forth the management system regarding the protection of personal information and make it known to all directors and employees that it must be implemented in its entirety. In addition, the CEO and Company personnel will periodically review this system and strive to improve it continuously.

1. Purpose of use of personal information through “Household problems”service:

- Matching service of “Household problems” business

- Providing information of “Household problems” service

- Confirming use situation of “Household problems” service

- Introducing after-sales service of “Household problems” service

- Adjusting visit schedule of our partner stores

- Notifying our service and campaign, etc.

- Introducing service of partner stores, the third party

- Issuing mail magazine about service of us, our partner stores, the third party

- Recognizing, investing, researching of customers’ consultation, contact

- Improving skill of call center and providing better customer service

- Transferring feedback of inquiry and answer to partner stores

- Providing inquiry information to partner stores

- Analyzing data about advertisement

- Other appropriate and prompt communication with users of our window

2.Purpose of use of personal information through “SORAHAPI” service:

- Arranging flight ticket

- Contacting and refunding for arranging flight tickets, contact and refunds

- Managing membership information, and providing information about deals

- Providing information about service and after-sales service

- Issuing mail magazine about service of us, our partner stores, the third party

- Analyzing data about advertisement

- Notifying other various “Household problems” service and campaign, etc.

- Introducing service of partner stores, the third party

3．Purpose of use of personal information through “Franchise no Madoguchi” service:

- Sending documents about Franchise Headquarter

- Providing event information and accepting reservation

- Managing membership information, and providing information about deals

- Providing information about service and after-sales service

- Issuing mail magazine about service of us, our partner stores, the third party

- Analyzing data about advertisement

- Notifying other various “Household problems” service and campaign, etc.

- Introducing service of partner stores, the third party

4．Purpose of use of personal information through “Hotel” service:

- Arranging accommodation booking

- Adjusting accommodation charge

- Collecting accommodation charge receivable

- Securing customers life and assets

- Offering after-sales service

- Providing information about service and after-sales service

- Notifying other various “Household problems” service and campaign, etc.

- Introducing service of partner stores, the third party

5．Purpose of use of personal information about “Partner stores”:

- Matching “Household problems” service

- Judging “Partner store contract” with us

- Adjusting visit schedule for customers

- Collecting account receivables and controlling credit

- Offering consultation for partner store management

- Designing our website

- Planning new service category

- Enhancing existing service category

- Other appropriate and prompt communication with partner stores

6．Purpose of use of personal information about “Vendors”:

- Realizing appropriate and prompt communication with vendors

7． Purpose of use of personal information about “Shareholders”:

- Executing duties defined by Corporation Law and handling exercise of shareholder’s rights

- Distributing business report, etc.

- Other appropriate and prompt communication with shareholders

8．Purpose of use of personal information about “Directors, Employees”:

- Controlling employment and providing welfare service

- Issuing various certificates

- Maintaining employee list

- Maintaining emergency contact list

- Other appropriate and prompt communication with employees

9．Purpose of use of personal information about “Hiring and Recruiting Applicants”:

- Screening applicants

- Other appropriate and prompt communication with applicants

We may share personal information with an outsourcing company entrusted to implement business for the “Purpose of Use of Personal Information”.

We will not disclose personal information to any third party without the consent of the person beforehand. However, in the below cases, we may disclose personal information to third parties without the consent of the person beforehand.

- Cases in which the handling of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the person

- Cases in which the handling of personal information is specially necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the person

- Cases in which the handling of personal information is necessary for the cooperating with a state organ, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations and in which obtaining the consent of the person is likely to impede the execution of the affairs concerned

- Provision to third parties is required by a law or regulation, or provision is not mandatory, but is supported by a law or regulation

We may share personal information with below companies for the “Purpose of Use of Personal Information”.

- Items of personal information to be shared

Name, Address, Telephone Number, E-mail address, Service Use History

- Scope of companies sharing personal information

SHARINGTECHNOLOGY INC. and its subsidiaries Partner stores with which SHARINGTECHNOLOGY INC. agreed Partner Store Contract (including a clause of protection of personal information) for “Household problems” business

- Purpose of joint use of personal information

Item 1. or 3. of “Purpose of Use of Personal Information”

- Entity responsible for the management of personal information data

SHARINGTECHNOLOGY INC.

Providing your personal information is voluntary. Please note that if you do not provide your information as required, it may impair the appropriate provision of services to you.

1. Name of entity

SHARINGTECHNOLOGY INC.

2. Name of the person responsible for the management of personal information (Personal Information Management Officer)

Name: General Manager of Human Resource & General Administration
Contact: 052-414-5919

3. Purpose of Use of Personal Information to be Disclosed

- As described in “Purpose of Use of Personal Information”

Please contact the following “Inquiries concerning Personal Information”.

If the customer wishes to be given his/her personal information, please contact the following “Inquiries concerning Personal Information” via telephone or email. After verification of identity (confirmed with registered details), the information will be sent by post to your address registered with us. Upon the request for disclosure of personal information, a document handling charge (3,000 yen) is levied. (Payment method: the documents about personal information disclosure will be sent cash on delivery) Please note that the disclosure request handling charge will not be refunded even if the personal information may not be disclosed in accordance with one of the reasons for refusal of disclosure prescribed in the Personal Information Protection Act.

For inquiries concerning the protection of personal information, please contact the inquiry desk:

JP Tower Nagoya 19F, 1-1-1, Meieki, Nakamura-ku, Nagoya, Aichi 450-6319
TEL：052-414-5919

Your call may be recorded to capture and understand accurately the content of complaints when you call the inquiry desk. The recorded content will only be used to solve the problem.

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